Refund policy

All items at THE CASE are made to order and printed specifically for you, so we do not accept returns or exchanges for change of mind or wrong size. Please check the size chart before ordering.

If your item arrives damaged, defective, or incorrect, we will replace it or refund you at no cost. Contact us within 30 days of delivery at thecasebylea@outlook.com with your order number and a photo of the issue.

Because orders go into production shortly after purchase, we can only cancel or change an order within 12 hours of placing it. Contact us as soon as possible.

If your package is lost in transit, contact us and we will help sort it out.